Delight your clients by supporting them in Slack or Microsoft Teams. Triage, manage, and report on requests in one central system.
Use our flexible workflow engine to automate common actions based on ticket fields, forms, responses, and more.
Install the Halp app in each of your client's Slack workspaces or Microsoft Teams instances. Triage and answer tickets from one private Slack workspace, Microsoft Teams instance, or Halp’s web app.
Add an outside email address or collaborator to a ticket so they can see its history and easily reply for quick approvals.
Streamline operations with easily customizable settings to make Halp fit your team.
Measure ticket volume, response & resolution times, and agent performance. Slice and dice by important clients, categories and fields.
Clients' employees can submit tickets via email. These tickets route to Halp to keep your team working in one place.
View ticket lists and history, manage admin settings, and reply from an easy to use web interface.
Define flexible SLAs to measure and improve response and resolution times. Clients can easily rate ticket satisfaction from Slack or Microsoft Teams.