The benefits of 
conversational ticketing

• 

  Automate your day with powerful workflows

  Use our flexible workflow engine to automate common actions based on ticket fields, forms, responses, and more.

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  Actionable reporting on team performance

  Measure ticket volume, response & resolution times, and agent performance. Slice and dice by important clients, categories and fields.

• 

  Get notified about ticket updates directly in Slack

  The assignee and end-user are notified about ticket updates directly in Slack to ensure fast resolution times.

• 

  Easily accept & answer email based tickets

  Clients' employees can submit tickets via email. These tickets route to Halp to keep your team working in one place.

• 

  Add ticket followers to streamline approvals

  Add an outside email address or collaborator to a ticket so they can see its history and easily reply for quick approvals.

• 

  Manage and search tickets in the web

  View ticket lists and history, manage admin settings, and reply from an easy to use web interface.

• 

  Customize fields, statuses, and forms.

  Streamline operations with easily customizable settings to make Halp fit your team.

• 

  Improve response times and customer satisfaction

  Streamline operations with easily customizable settings to make Halp fit your team.