Build relationships with your best customers directly in Slack or Microsoft Teams. Track, manage, and report on requests.
Use our flexible workflow engine to automate common actions based on ticket fields, forms, responses, and more.
Invite your team into a private Slack triage channel or private team inside of Microsoft Teams. From there, you can add private notes to tickets and resolve issues faster.
The assignee and end-user are notified about ticket updates directly in Slack or Microsoft Teams to ensure fast resolution times.
Streamline operations with easily customizable settings to make Halp fit your team.
Measure ticket volume, response & resolution times, and agent performance. Slice and dice by important clients, categories and fields.
Employees can submit tickets via email. These tickets route to a Slack triage channel or Microsoft Teams triage team to keep your agents working in one place.
View ticket lists and history, manage admin settings, and reply from an easy to use web interface.
Define flexible SLAs to measure and improve response and resolution times. Employees can easily rate ticket satisfaction from Slack or Microsoft Teams.