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Use our flexible workflow engine to automate common actions based on ticket fields, forms, responses, and more.
Add a manager or outside email address to a ticket so they can see its history and easily reply and quickly complete approvals.
The assignee and end-user are notified about ticket updates directly in Slack to ensure fast resolution times.
Streamline operations with easily customizable settings to make Halp fit your team.
Measure ticket volume, response & resolution times, and agent performance. Slice and dice by important categories and fields.
Employees can submit tickets via email. These tickets route to Slack-based triage channels to keep your team working in one place.
View ticket lists and history, manage admin settings, and reply from an easy to use web interface.
Define flexible SLAs to measure and improve response and resolution times. Employees can easily rate ticket satisfaction from Slack.
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