Turn Slack messages into Solarwinds Helpdesk tickets. Automate operations and IT workflows with a two-way sync between Slack and Solarwinds.
Use a simple emoji to quickly turn messages in Slack into a trackable ticket synced with Solarwinds Helpdesk.
Messages in the Slack thread create responses to the Solarwinds Helpdesk ticket, and responses from Solarwinds Helpdesk post back to the thread in Slack.
Create tickets with a simple slash command and categorize them with unlimited, fully customizable forms synced with Solarwinds Helpdesk fields.
For IT and Operations teams, Halp allows employees to open and respond to tickets directly in Slack. Your team can triage tickets and build automated reporting and workflows.
If you're utilizing Slack channels or a Slack community to engage your best customers, Halp ensures issues are tracked, assigned, and answered. Tickets from all customers flow into a triage channel to be prioritized.
If you're an IT Consultant or MSP providing IT support to many companies, Halp allows clients to open tickets from multiple Slack workspaces. Your team can answer and report from one central system.