Recommend Confluence articles automatically for relevant questions in Slack. Two-way sync responses with tickets in Jira.
Use a simple emoji to turn messages in Slack into a ticket. If the keywords match a confluence article, the article will be recommended.
Messages in the Slack thread sync with Jira, including automated responses with Confluence articles.
Categorize tickets with forms synced with Jira request types to recommend better Confluence articles.
For IT and Operations teams, Halp allows employees to open and respond to tickets directly in Slack. Your team can triage tickets and build automated reporting and workflows.
If you're utilizing Slack channels or a Slack community to engage your best customers, Halp ensures issues are tracked, assigned, and answered. Tickets from all customers flow into a triage channel to be prioritized.
If you're an IT Consultant or MSP providing IT support to many companies, Halp allows clients to open tickets from multiple Slack workspaces. Your team can answer and report from one central system.