Halp has joined forces with Atlassian!
Easily turn any Slack message or Confluence page into an answer. Provide automated recommendations to questions while keeping it personal.
Use a simple emoji to quickly turn messages in Slack into a reusable answer.
Connect your existing knowledge base to start recommending answers right away.
When a new question comes in, relevant answers are automatically recommended to the user or agent.
For IT and Operations teams, Halp allows employees to open and respond to tickets directly in Slack. Your team can triage tickets and build automated reporting and workflows.
If you're utilizing Slack channels or a Slack community to engage your best customers, Halp ensures issues are tracked, assigned, and answered. Tickets from all customers flow into a triage channel to be prioritized.
If you're an IT Consultant or MSP providing IT support to many companies, Halp allows clients to open tickets from multiple Slack workspaces. Your team can answer and report from one central system.